Refund policy

Please read all policies thoroughly. Thank you for for shopping with us, we appreciate you!

 

HOW DO I INITIATE A RETURN/ EXCHANGE?

Please email us at shopremigirl@yahoo.com with any return or exchange inquiries. We accept returns only up to 7 days from the date the tracking number states your package was delivered. Please allow 1-3 business days for us to get back to your inquiry, our team will get back to you as soon as possible.

WHERE DO I SEND MY RETURN?

Returns may be sent to:

Remi Girl

11 W 9th St

Lawrence, Kansas 66044


Please note that the customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Shipping fees are not refundable. Please ensure all items that will be returned, follow our eligible guidelines, listed below.


WHAT ARE THE ELIGIBLE GUIDELINES?

  • Items using discount promo codes, clearance and sale items are final sale— no exceptions. Accessories and white items are ALL final sale.
  • Please be aware that the items returned must have original tags, no altering of any kind, original packaging, contain no stains, must be odor-free and be in their original condition. We will accept returns only if the item(s) is eligible to be resold. 

FREE SHIPPING ON ORDERS OVER $50.

Free shipping is provided for orders over $50. In the event that you wish to do an exchange or return, customer assumes any shipping cost. If a package is returned due to an insufficient address or incorrect address and you recieved free shipping, you will be sent a shipping label invoice to have the package retuned to you with a correct address, as our free shipping promotion is only valid once. As a small brand shipping costs take a toll on us which is why we cannot cover shipping cost twice, thank you for understanding.

WHAT HAPPENS AFTER I MAIL MY RETURN?

We will email you as soon as we receive your package. Please note that the customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Shipping fees are not refundable. Please consider using a trackable shipping service or purchasing shipping insurance as we do not guarantee that we will receive your returned item.


HOW WILL I RECEIVE MY FUNDS?

As soon as we receive your return please allow 5-10 business days for return processing. Return amount will not include shipping cost. Funds will be sent to the original form of payment.


MY PACKAGE WAS LOST/ DAMAGED?

  • We are happy to replace items that aren't marked as delivered however once a package is scanned as delivered we are no longer responsible for the package. If your package is missing please confirm that the shipping address that you entered when you placed your order is correct. Remi Girl is not responsible for lost or stolen packages. If your order is lost in transit, we suggest contacting your local USPS to help locate your package.
  • If your item arrives damaged, you must email us within 24 hours of receiving the item so that we can resolve the issue immediately. You have 7 days from the initial inquiry for us to receive and review your package.

MY TRACKING SAYS INSUFFICIENT ADDRESS?

We use the address provided to us by the customer. Remi Girl does not assume responsibility of any insufficient address or incorrect address delays. In the event that a package is sent back to us due to an insufficient address or incorrect address the customer assumes any shipping cost and will be emailed a shipping label invoice to have it sent back with a correct address. Please allow 1-3 business days for us to receive your package and resend it, given there are no shipping invoice payment delays. If a refund is preferred and free shipping was originally applied, the shipping cost will be taken from the total amount paid (max $9).

ADDITIONAL RETURN GUIDELINES:

  • Remi Girl has the right to decide whether an item has or has not been used, worn, washed, or damaged. Items with stains such as makeup, deodorant, perfume, or similar stains will be subject to refusal.
  • Any exchanges from a previous exchange will be FINAL SALE.

 

We are a small team and do not guarantee responses for order questions or inquiries via our socials. For questions the best way to reach us is via email: shopremigirl@yahoo.com.

*We reserve the right to refuse service to anyone.